We want you to enjoy every aspect of Greenpoint Laser
Greenpoint Laser understands that our success can only be measured by our ability to thoroughly satisfy our customers so that they will return again and again - and share their positive experience with family and friends.
We want you to enjoy every aspect of Greenpoint Laser. We welcome your comments and suggestions for new movies and site improvements. And if you make a purchase and are not completely satisfied, returns are welcome within 30 days for a full refund, exchange or credit. Note the product must be unused and in a resalable condition.
Please refer to the information below for questions about purchases, shipping and store policies. If your question is not answered here, please contact customer service for more information.
SHOPPING AT GPL
PLACING ORDERS
To place an order at Greenpoint Laser:
Browse the site for products of interest.
From any product description page indicate the quantity and other details for the product you wish to purchase then click the Add to Cart button.
To see the contents of your shopping cart or make changes, click Shopping Cart in the top navigation bar.
Once you complete shopping and have reviewed the contents of your cart, click the Checkout button on the shopping cart page to begin the checkout process.
Next, if you are not already signed in you may continue by:
• Entering your username and password if you already have an account
• Creating a new account.
Enter or verify your address, shipping and billing information on the next screen then click the Continue button.
Make your shipping and payment selections then click Continue.
Enter your credit card details then click the Submit Order button to complete your purchase.
Print the invoice page for your records.
ORDER CONFIRMATION
Once your order is received you will be sent a confirming email message. Order confirmations are usually received within a few minutes of placing an order. If you do not receive a confirming message within 24 hours please contact customer service.
Contact Customer Service
ORDER CANCELLATION
Because order fulfillment is automated, cancellation may not be possible once an order is processed. Please contact customer service to learn more if you wish to cancel an order.
Contact Customer Service
BACKORDERS Some Greenpoint Laser products may be out of stock or require special order that will result in delayed shipments. The shipping status of products is indicated on product description pages.
You will be notified by email if you order an item that is out-of-stock or that will be delayed, and will have the option of accepting the delay or canceling the order. Please contact customer service to learn more about the status of a backordered item.
Contact Customer Service
SHIPPING
EXPECTED SHIPPING TIMES
Most in-stock Greenpoint Laser orders ship within 24 – 48 hours.
PARTIAL DELIVERIES
Greenpoint Laser sometimes sends multi-item orders in multiple shipments. If you receive only part of your order in a shipment, please refer to the packing slip and shipping confirmation email message for additional information.
SHIPPING RATESShipping rates are calculated at checkout time based on the shipping method, total weight, and location of your order.
| SHIPPING WITHIN ONTARIO | $7.00 per order | |
| TO REST OF CANADA | $12.00 |
NOTE: GST and PST will be charged in Ontario, and GST will be charged to the rest of Canada. All other international orders outside of North America will be dealt with individually. US orders – call to inquire about costs. The exchange rate applies to shipping to the U.S.
SHIPPING METHODS AND TIMES
Greenpoint Laser offers next day shipping in the GTA, and 3-5 business days outside of that area. Greenpoint Laser uses our own courier inside the GTA and Purolator and CanPar for all other Canadian Deliveries.
CONTACT US
GENERAL INFORMATION
General comments or inquiries
CUSTOMER SERVICE
Request help with an order or other issue
SEND US FEEDBACK
Send comments or join our feedback group Share your thoughts about new products, site content or usability improvements.
SITE DIFFICULTIES
Report site problems or usability issues
Greenpoint Laser Products, Inc.
80 Nashdene Road, Unit 131
Scarborough, ON M1V 5E4 info@greenpointlaser.com
PAYMENTS
CREDIT CARD OPTIONS
Greenpoint Laser accepts Visa and MasterCard cards. Your name, billing address and telephone number as they appear on your credit card statement are used to validate your credit card when making a purchase. Enter this information carefully during checkout or when creating an account to avoid delays in processing your order. Your credit card is pre-authorized for the purchase amount at checkout and is charged when your order is shipped.
TRANSACTION SECURITY
You can be comfortable making purchases at Greenpoint Laser knowing that best industry practices are used to safeguard your credit card information. Your card number and other personal details used to validate the card are transmitted securely to an electronic payment gateway using Secure Socket Layer (SSL) technology and 128-bit encryption provided by GeoTrust.
Greenpoint Laser does not store credit card numbers. Credit card information is held only for the duration of the transaction. Please see our privacy statement for more information about site security and your personal information.
RETURNS AND EXCHANGES
OUR GUARANTEE
Greenpoint Lasers thrives to deliver complete satisfaction for every customer with every order. If for any reason you are not entirely satisfied with your order, you may return it within 28 days for a complete refund or exchange.
Refunds are issued electronically or with a cheque from Greenpoint Laser. Please contact customer service if your order was incorrect, the item was not as described or if it was damaged in transit.
RETURN INSTRUCTIONS
Orders may be returned within 28 days for exchange, store credit or refund by shipping to:
Greenpoint Laser Products, Inc.
80 Nashdene Road, Unit 131
Scarborough, ON M1V 5E4
Include a copy of your packing slip indicating:
• Item(s) being returned
• Choice of exchange or refund
• Reason for return
• Phone number
• Email address
• Original purchase order number
We recommend that returns be sent with a carrier that offers tracking status and that the shipment be insured for value of the product and shipping costs. Greenpoint Laser is not able to offer credit for lost or damaged items being returned to us.
